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FAQ

  • Why choose the Maelstrom Automated Extraction systems over a competitor?
    The Maelstrom Automated Extraction systems are faster & less hands-on than the leading competitors' automated extraction systems. Unlike other techniques, our mixing technology controls the speed via a rotary apparatus to avoid liquid splashing during extraction. Plus, our automated extraction systems are more affordable than most competitors.
  • Can I customize a reagent kit or protocol for the Maelstrom Automated Extraction systems?
    Yes, our support team will work closely with you to customize reagent kits for our automated extraction systems or customize even the toughest protocols to ensure optimum results.
  • How long does it take to complete a run on the Maelstrom Automated Extraction machines?
    On average it takes 20-30 minutes to complete a run on our automated extraction machines, but may take anywhere from 15-60 minutes depending on the protocol. Which is equal to or in many instances faster than top competitors’ automated extraction systems.
  • Is the pricing of the Maelstrom Automated Extraction systems competitive with other brands?
    Pricing is not only competitive but is less expensive than most competitors. Request a quote or an ROI analysis to see how our automated extraction machines and extraction kits compare to others and can save you money.
  • How does the Self Calibration System work?
    The Self Calibration System (SCS) enables automatic adjustment/calibration of the balance. The system operates automatically or manually and detects all changes in the environment by time including temperature and air pressure change. The function can be set to be temperature and/or time-controlled, so that the user can always expect maximum measuring accuracy. This option is often used in regulated environments (GLP).
  • What makes the PHASTbloc™ different?
    PHASTbloc™ (Precisa Hybrid Advanced Sensor Technology) is a unique weighing technology and sustainable hybrid approach that unites the benefits of a conventional weighing cell and monolithic design. This enables the efficient maintenance and repair of a weighing cell instead of replacing it - sustainability in practice. The division of the weighing cell into functional parts not only allows an optimal choice of material and manufacturing process for each section, but also opens up the possibility of replacing parts. This allows the PHASTbloc™ to be maintained cost-effectively and ensures a long life. All this makes the PHASTbloc™ weighing cell the most ecological and economical of its kind without compromising on performance.
  • Can I connect the balance to my computer?
    The balance can be connected to a computer via a USB cable and is recognized by the computer as a human input device (HID). This turns your balance into a keyboard and weight values can be sent directly from the balance to the PC without installing any software. No additional authorizations, apps or tools are required. In this way, the data can be written directly into the open program, for example Excel, Word, Notepad, etc. Data such as weight values or reports can be saved directly to a connected USB memory stick. This allows them to be processed on a PC that is not connected as well.
  • I lost the manual, what do I do?
    Our help is available at any time, whenever you need it! Just press the Help icon and you instantly have our built-in user manual and relevant information available, with real context on the balance display. Wherever you are with your balance, the user manual is always accessible to you.
  • What is the warranty for the balances?
    A 2-year warranty comes with all balances.
  • Can the genesig® Real Time PCR COVID-19 kit be used with any PCR platform?
    While the kit lists it is compatible with the Applied Biosystems® 7500 Real-Time PCR System, Bio-Rad CFX Connect™ Real-Time PCR Detection System and Roche® LightCycler 480 II, the kit can be validated with virtually any unit.
  • Do you need any primers or master mixes to use the genesig® Real Time PCR COVID-19 kit?
    No, the kit comes complete with everything needed to perform the test once the extraction is completed.
  • Does the genesig® Real Time PCR COVID-19 kit need to be frozen to be shipped?
    No, the kit is lyophilized and therefore can be shipped at ambient temperature.

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