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FAQ

  • How does the Self Calibration System work?
    The Self Calibration System (SCS) enables automatic adjustment/calibration of the balance. The system operates automatically or manually and detects all changes in the environment by time including temperature and air pressure change. The function can be set to be temperature and/or time-controlled, so that the user can always expect maximum measuring accuracy. This option is often used in regulated environments (GLP).
  • What makes the PHASTblocâ„¢ different?
    PHASTblocâ„¢ (Precisa Hybrid Advanced Sensor Technology) is a unique weighing technology and sustainable hybrid approach that unites the benefits of a conventional weighing cell and monolithic design. This enables the efficient maintenance and repair of a weighing cell instead of replacing it - sustainability in practice. The division of the weighing cell into functional parts not only allows an optimal choice of material and manufacturing process for each section, but also opens up the possibility of replacing parts. This allows the PHASTblocâ„¢ to be maintained cost-effectively and ensures a long life. All this makes the PHASTblocâ„¢ weighing cell the most ecological and economical of its kind without compromising on performance.
  • Can I connect the balance to my computer?
    The balance can be connected to a computer via a USB cable and is recognized by the computer as a human input device (HID). This turns your balance into a keyboard and weight values can be sent directly from the balance to the PC without installing any software. No additional authorizations, apps or tools are required. In this way, the data can be written directly into the open program, for example Excel, Word, Notepad, etc. Data such as weight values or reports can be saved directly to a connected USB memory stick. This allows them to be processed on a PC that is not connected as well.
  • I lost the manual, what do I do?
    Our help is available at any time, whenever you need it! Just press the Help icon and you instantly have our built-in user manual and relevant information available, with real context on the balance display. Wherever you are with your balance, the user manual is always accessible to you.
  • What is the warranty for the balances?
    A 2-year warranty comes with all balances.
  • Can the genesig® Real Time PCR COVID-19 kit be used with any PCR platform?
    While the kit lists it is compatible with the Applied Biosystems® 7500 Real-Time PCR System, Bio-Rad CFX Connect™ Real-Time PCR Detection System and Roche® LightCycler 480 II, the kit can be validated with virtually any unit.
  • Do you need any primers or master mixes to use the genesig® Real Time PCR COVID-19 kit?
    No, the kit comes complete with everything needed to perform the test once the extraction is completed.
  • Does the genesig® Real Time PCR COVID-19 kit need to be frozen to be shipped?
    No, the kit is lyophilized and therefore can be shipped at ambient temperature.

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